Contracting party and scope
Alston RaoYulunoFerdinandstrasse 3033102 Paderborn · GermanyProposed email (to be confirmed)hello@yuluno.comThese terms cover website planning, design, development, agreed integrations and handover. They apply only when provided before the contract and validly incorporated into it. Individually negotiated agreements take priority. Mandatory consumer protections remain unaffected.
Enquiry and agreement
Website prices and descriptions are an invitation to discuss a project. Sending an enquiry or preparing an email does not place an order. We send a project offer describing the work, price, payment schedule and timing. A contract is formed when both parties agree to that offer in text form, such as email.
The agreed offer and applicable terms are supplied in a form the client can retain. Later website edits do not change an existing contract.
Deliverables and external costs
The offer identifies pages, languages, functionality, animation or 3D scope, supplied content, supported devices/browsers and deliverables. Full copywriting, translation, photography, additional integrations and legal drafting are included only if expressly agreed.
Domain registration and renewal, hosting, paid fonts, stock material, plugins and other third-party charges are included only where itemised. Assistance connecting a custom domain does not include purchasing or renewing it. Client accounts should be used for domain and hosting ownership wherever practicable.
Price and payment
The agreed offer states the currency, total price, applicable tax treatment and any external costs. Consumer offers state the payable total including applicable taxes. No tax exemption is asserted by these terms.
Unless the individual offer states otherwise, 30% of the project price is payable in advance after agreement. The remaining 70% is invoiced after agreed acceptance and is payable within 14 days of the invoice. Final files and account handover follow full payment; enough access is provided beforehand to review the work.
The advance is credited towards the project price. It is not a blanket non-refundable fee and is not intended as a Chinese-law earnest-money guarantee (定金). Cancellation is handled under the relevant section below. Payment methods and any transfer fees are agreed before payment. Statutory rights to withhold payment or set off claims remain unaffected.
Client materials and schedule
The client supplies agreed content, licensed materials, access and consolidated feedback in time. Passwords and sensitive access credentials are exchanged through an agreed secure channel, rather than the initial enquiry form.
Work is scheduled once the scope, advance payment and required material are ready. If material or feedback is delayed, we explain the impact and agree a revised schedule. After a reasonable reminder, an inactive project may be paused and rescheduled with notice. Neither silence nor a missed feedback date automatically forfeits payments or accepts the work.
Revisions and changes
Unless the offer specifies otherwise, Essential includes two revision rounds, Interactive includes three, and Immersive uses agreed milestones. A round is one consolidated set of comments on the current version within the approved scope.
Additional pages, a new design direction after approval, new languages or new functionality are assessed as changes. We explain the added cost and schedule and obtain agreement before proceeding. Correcting a defect against the agreed scope does not use up a paid revision round.
Review and acceptance
We provide a review version and the agreed acceptance criteria. Please aim to review within ten business days, confirm acceptance in text form or identify deviations from the agreed scope. Material defects are addressed before acceptance; statutory rules on acceptance and defects remain unaffected.
The review target is an organisational arrangement, not an automatic acceptance deadline. We do not treat silence, a preview visit or payment of the advance as acceptance. Aesthetic or functional requests beyond the agreed scope follow the change process.
Usage rights and handover
After full payment, the client receives the agreed website files, source files, access and handover instructions, with rights sufficient to operate, reproduce, modify and migrate the agreed website and appoint another provider to maintain it. Any exclusivity or broader reuse is specified in the offer.
Pre-existing tools, reusable components, open-source software, fonts and third-party assets retain their respective ownership and licence conditions. Those conditions are identified where relevant. The client remains responsible for rights in materials they supply; we will flag apparent issues but do not replace a legal rights review.
We ask for permission before using the client’s name, logo, website screenshots or project details as a public reference. Confidential information is not published without authorisation.
Support and maintenance
The proposed default includes 30 days of handover assistance after launch for reasonable questions about the delivered setup. It does not shorten statutory defect remedies or any applicable mandatory update obligations. Fixes needed to satisfy the agreed contract are not reclassified as optional maintenance.
Ongoing content edits, monitoring, hosting administration and new features require a separate maintenance agreement identifying tasks, fees, response expectations and termination rules. The website project does not automatically create or renew a subscription.
Pausing or ending a project
Either party should raise a proposed pause or cancellation promptly in text form. We record completed work, approved external costs, payments already made and the materials to be returned or handed over. There is no automatic forfeiture of the whole advance.
The amount due or refundable depends on the contract, work performed and applicable statutory termination rights. Any compensation is calculated transparently, including legally required deductions for saved costs or alternative earnings. Agreed refunds are paid without undue delay. Consumer withdrawal follows the separate rules below.
Confidentiality and responsibility
Both parties protect non-public business information and use it only for the project, unless disclosure is authorised or legally required. If we process personal data on a client’s behalf, any required processing agreement and security arrangements are settled before that access begins.
The agreed work and applicable law determine responsibility. These terms do not exclude statutory liability for intent, gross negligence, injury or mandatory consumer rights. A particular search ranking, revenue result or uninterrupted third-party service is not promised unless expressly agreed. Such an exclusion of a commercial promise does not excuse defects in our own agreed work.
Consumer withdrawal: services
For consumer distance contracts for services, you have the right to withdraw within 14 days without giving a reason. The period is 14 days from conclusion of the contract, subject to any statutory extension where required information has not been provided.
To exercise this right, inform Alston Rao (Yuluno), Ferdinandstrasse 30, 33102 Paderborn, Germany, hello@yuluno.com, by a clear statement, for example by post or email. You may use the model below, but it is not required. Sending your statement before the period ends is sufficient.
If you withdraw, we reimburse payments received from you without undue delay and no later than 14 days after receiving your withdrawal. We use the original payment method unless another method is expressly agreed, and charge no repayment fee.
If you expressly request work to begin during the withdrawal period, payment for work performed up to withdrawal is due only where the statutory conditions, including the required prior information, are satisfied. For paid services, early commencement alone does not end the withdrawal right: early expiry requires complete performance and the required prior express consent and acknowledgement. A separate confirmation is obtained before any requested early start.
This notice concerns services. If a project also supplies digital content or other deliverables subject to different withdrawal rules, the appropriate information and any separate confirmations are provided before the contract. Mandatory or more favourable consumer rights under other applicable law remain unaffected.
Model withdrawal statement
Complete and send this statement only if you wish to withdraw. It may be copied into an email or sent by post.
- To: Alston Rao (Yuluno), Ferdinandstrasse 30, 33102 Paderborn, Germany; hello@yuluno.com
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: …
- Ordered on (*) / received on (*): …
- Name of consumer(s): …
- Address of consumer(s): …
- Signature of consumer(s), only if submitted on paper: …
- Date: …
- (*) Delete as appropriate.
Applicable law and language
Where validly agreed, German law governs the project. This does not deprive consumers of mandatory protections of the law that would otherwise apply, including applicable protections in their country of habitual residence. Jurisdiction follows the applicable legal rules; no exclusive forum is imposed by this draft.
German, English and Chinese versions are provided for understanding. The project agreement identifies the language in which the contract is concluded. No translation is used to reduce mandatory rights. Any material inconsistency should be clarified before agreement.